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Thank you for shopping at Labdoor. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

Please contact us before you send the product:

Send the product in its original package to:

449 Forbes Boulevard
South San Francisco, CA 94080
USA

Defective or damaged items:

If your product arrived defective or damaged in a way that impacts the integrity of the product, we will promptly exchange or refund your items. To request an exchange or refund, please email contact@labdoor.com or call 1-415-549-7339 (Monday-Friday, 9AM-5PM PDT.) . If you choose to exchange your items, our team will immediately ship out a new product and give you up to 30 days to to return the product with which you were not satisfied.

Lost or stolen items:

Once we deliver your items to the carrier, risk of loss and title for items purchased by you passes to you. If you believe that your items were lost or stolen in transit to you, our support team can help you submit evidence to the carrier and research whether the lost package entitles you to any insurance payments from the carrier. For additional support, please email contact@labdoor.com or call 1-415-549-7339 (Monday-Friday, 9AM-5PM PDT.)

Shipping charges:

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Labdoor.

Digital products:

We do not issue refunds for digital products once the order is confirmed and the product is sent. If you experience any issues receiving or downloading our products, please email contact@labdoor.com or call 1-415-549-7339 (Monday-Friday, 9AM-5PM PDT.)

Contact us:

If you have any questions about our Returns and Refunds Policy, please contact us: